Frequently Asked Questions
How do I set up my daily check-in?
After creating your account, go to Settings and configure your check-in time and response window. You'll receive a notification at your chosen time each day.
What happens if I miss a check-in?
If you don't check in within your response window, ProofPing will send you reminder notifications. If you still don't respond, your emergency contacts will be alerted via email and SMS (depending on your subscription).
How do I add emergency contacts?
Go to the Contacts tab and tap "Add Contact." Enter their name, email, and phone number. They'll receive an invitation to confirm they want to be your emergency contact.
What information do my contacts see during an alert?
During an alert, your contacts receive your name, the time of your missed check-in, your last known location (if enabled), and access to your emergency vault information.
What is the Emergency Vault?
The Emergency Vault is a secure place to store critical information like medical conditions, medications, doctor contact info, home access instructions, and pet care details. This information is only shared with your contacts during an alert.
How do I cancel my subscription?
To cancel your subscription, go to your iPhone's Settings > Apple ID > Subscriptions and select ProofPing. From there you can cancel or modify your subscription.
How do I delete my account?
Go to Settings > Account > Delete Account. This will permanently remove your account and all associated data. This action cannot be undone.
Is my data secure?
Yes! All data is encrypted in transit, and your emergency vault contents are encrypted at rest. We use industry-standard security practices to protect your information.
Still Need Help?
If you can't find the answer to your question, we're here to help. Send us an email and we'll get back to you as soon as possible.
Contact Support
support@proofping.app